Computer Support

 

Network Installations, Security, & Maintenance:
LAN & WAN design & Implementation including Wireless, NIC card Installations, Ethernet Cabling Installation, Hubs, Switches, Routers, Bridges, Firewalls, VPN, Server setup and Configurations.  Associated Software Setup & Configurations.

 

Hardware Support/Upgrades:
RAM, Hard Drives, CD/DVD Drives, Motherboards, Modems, Sound Cards, Video Cards, USB, Firewall, Printers, Digital Cameras, Scanners, New made-to-specifications Personal Computer Systems, & Servers.

 

HOC Refurbished Systems
We generally have ‘refurbished’ systems on hand that are a good cost-effective fit for specific users and/or operations.  These units are basically 4-5 generations back, however, are really solid units for Internet, Email, Basic Applications.  And the price is right!  Our refurbished process is to completely partition, format/wipe the hard drive, load operating system, perform all windows updates, install all drivers (video, network, etc.), install common ‘free applications’ (Adobe Reader, iTunes, OpenOffice) for ‘ready to use’ systems.  Most of these are in the $150-$200 range.  Give us a call for options available!

 

Software Support/Upgrades:

Operating Systems Home & Professional – Windows XP  (yes, we know it’s discontinued but some business needs still use), Windows Vista, Windows 7, Windows 8, Windows 10, Windows 2003 Small Business & Server, Windows 2008 Small Business & Server and Windows 2012 Small Business & Server.

ApplicationsMicrosoft Exchange, Word Processing, Graphics, Spreadsheets, Outlook, Data Bases and  more!

 

Hardware Trouble-Shooting & Repairs:
Drives (Hard drive, CDR, CDRW, DVD, DVDRW, USB, zip, floppy, tape), boot failures, power failures, Motherboards, video cards, and more!

 

Software Trouble-Shooting & Repairs:
System failure troubleshooting, virus & spyware removal, boot problems/failure analysis, unexpected locking

 

HOC “REMOTE” Computer Support:
It doesn’t matter if you’re 1 or 1000 miles away – if your computer/server has an Internet connection we can remote in and fix most problems or perform maintenance.  This can often be done within a 24 hour period getting your system up and operational much quicker.  If the problem is too serious and blocks our access, or is hardware related, you may then explore the extra effort/cost of breaking down and taking to a local support service.  Still, even in this state, we can offer consultations in your best interests or interact with the local techs on your behalf.

 

Backup Plans – Performance and/or Training:
We’ll assist you in designing and setting up backup plans for some or all of your computer systems, personal and/or business systems, ensuring critical data is maintained in a safe manner.  External Hard Drives, Zip, Travan, or DAT drive manual and/or automated backup setup assistance. Assistance with offsite/cloud backup options, configurations, etc.

 

Applications Training:
Training for individuals or small groups in Internet & Email Operations, Windows, MSWord, MSExcel, MSAccess and MSPowerPoint.